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Outcoach support

Ask anything. Get answers in seconds.

Outcoach AI knows how every part of Outcoach works. Ask it how to set up a term, chase a payment or run a makeup, and it walks you through the steps. Day or night.

  • Answers from our own product guides
  • Step-by-step help for admins, coaches and parents
  • A real person is a message away when you need one
Email supportBrowse the Help Center

Outcoach AI answers questions about the product. It can’t see your account.

Help Center

Prefer to read it yourself?

Step-by-step guides for every part of Outcoach. Pick a topic.

Outcoach basicsRoles, permissions, locations and getting set upEvents and schedulingClasses, timetables, terms and cancellationsEnrolments and bookingsEnrolling students, trials and your booking pagePayments and invoicingTerm invoices, recurring billing, Stripe and XeroAttendance and makeupsMarking attendance and running makeup creditsMessaging and notificationsMessages, announcements, SMS and remindersGoals and progressGoals, templates, homework and test resultsDirectory and profilesStudents, parents, coaches and their recordsOutcoach AI and reportsAsk questions and spot students at risk

Search the Help Center

How-to videos

Watch it done in under 4 minutes

Short walkthroughs of the jobs you do most often.

See the full playlist on YouTube

Talk to a person

Real people, who know your setup

When you need a person, you reach the team that builds Outcoach, not a call centre.

Email us

Send us what’s happening, with a screenshot if you can. We usually reply within a few hours.

support@outcoach.io

Call or text

For anything urgent, like families who can’t pay or log in. We’ll help straight away.

+61 439 002 688

Book training

Training for new admins and coaches, or a refresher on your own setup.

Book a session

Want to see what’s changed? Read the latest releasesSetting up for the first time? Start here

FAQ

Support questions

Still stuck? Email support@outcoach.io and we’ll sort it out.

What can Outcoach AI help with?
It answers questions about how Outcoach works, like setting up classes, sending messages, running makeups or invoicing a term. It reads from our product guides, so it gives the steps rather than a general answer.
Can Outcoach AI see my account?
No. The assistant on this page answers from our product guides only. For anything about your own account, billing or data, email or call our team.
How quickly will a person reply?
Usually within a few hours on business days. Urgent issues, like families who can’t pay or log in, get help straight away.
Do you charge for new features?
No. New features are always included in your subscription.
How often do you release new features?
We usually release to the web app every one to two weeks. Mobile app updates go out about once a month, because Apple and Google review each release first.
Can I request a feature?
Yes, please do. Much of our roadmap comes from customer requests. Email us what you need and how you run things, and we’ll talk it through with you.
Can you train my staff?
Yes. We run training for admins and coaches, and can record training videos on your own setup so what people learn matches what they see.
The mobile app stopped working. What should I do?
Update the app from the App Store or Google Play. After a new release, older versions can stop working properly until you install the latest one. If that doesn’t fix it, contact us.
New to Outcoach?

Support starts on day one

Try Outcoach free for 30 days. We import your contacts, help set up your classes and train your team.

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