How can we help?
Short how-to videos, setup guides and answers for admins, coaches and parents. If you can’t find it here, a real person will reply.
Find help for the part you’re working on.
A step-by-step guide for each part of Outcoach. Pick a topic, or search above to jump straight to the answer.
Outcoach basics
What Outcoach does, who sees what, how to get set up, and the essentials on permissions, multiple locations, pricing and support.
Events and scheduling
Create classes and lessons, build your timetable, copy it to a new term and handle changes and cancellations.
- Create an event
- Copy your timetable to a new term
- Edit one session or the whole series
- Cancel or delete a class
Attendance and makeups
Mark attendance in seconds, record absence reasons, and run makeup credits and makeup bookings without the back-and-forth.
Enrolments and bookings
Enrol students, set up parent accounts, and take bookings, trials and enquiries through your public booking page.
Directory and student profiles
Every student, parent and coach in one searchable place, with their classes, payments, progress, notes and documents.
Messaging and notifications
Message families and coaches in the app, send announcements by push, email or SMS, and let reminders run themselves.
Payments and invoicing
Invoice a whole term in minutes, set up weekly billing, chase overdue payments and connect Stripe, HitPay and Xero.
Goals and progress
Track every student's progress with goals, goal templates, homework, test results, voice notes, photos and documents that parents see.
Outcoach AI and reports
Ask questions about your business in plain English, check how the business is tracking, and spot students at risk of leaving.
Watch it done in about a minute.
Each video shows one job from start to finish, recorded in Outcoach.
Start with the jobs you do every week.
Coaches
You run classes, mostly from your phone.
Parents and students
No training needed. Download the free app and sign in from your invite.
New features ship every week or two.
All new features are included in your subscription. Here’s the latest release.
See all releasesAuto-generate term invoices
Bill every student for the full term in seconds. Public holidays are taken out for you.
Auto-approve bookings
Confirm students instantly on the classes and events you choose.
Weekly subscription packages
Offer weekly billing alongside monthly plans.
Faster scheduling and attendance
Add classes in fewer steps and mark attendance on a cleaner screen.
Frequently asked questions
Can’t see yours? Email support@outcoach.io and we’ll reply within a few hours.
Do you charge for new features?
No. All new features are included in your subscription.
Can I request new features?
Yes. We’ll talk through what you need and add it to our roadmap. A lot of our roadmap comes from customer requests.
How often do you release new features?
We usually release to the web app every 1–2 weeks. Mobile updates go out about once a month because Apple and Google need to approve them first. See what’s new.
Can you import our contacts for us?
Yes. Send us your contact list, usually a spreadsheet from your current system, and we’ll import your students, parents and coaches for free during your trial. You can also upload it yourself as a CSV. See the setup guide.
Can you help create training for my staff?
Yes, we’ve done it for a number of clubs. Just reach out and we’ll help.
My mobile app stopped working. What do I do?
When we release a new mobile build, the old version can stop working properly. Update to the latest version from the App Store or Google Play and it should work again. If it doesn’t, email us.
Do parents need training?
No. Parents get an invite, download the free app and sign in. They see their child’s schedule, progress and invoices straight away. See the parent app.
I still need help. Can I contact you?
Of course. Email support@outcoach.io and we’ll reply within a few hours.
From our customers
You won't be on your own.
Three coaching and music businesses on what it's like to get set up, ask questions and request features.
“The team have been very receptive to our ideas and supportive of any questions.”
Steve & Berna, Major Player Music School, Rockhampton · 1 venue, 400+ students
“It feels like they are building the platform with us, not for us.”
Celine, Tennis Excellence, Perth · 4 venues, 1,500+ students
“It'll reduce time on a lot of admin, like schedule changes, invoicing and roll marking.”
Kane, Director, Vida Tennis · 10 venues, 3,000+ students
Ask a real person.
Email us with your question and a screenshot if you have one. We’ll reply within a few hours.